Shipping policy

The Hair Muse Diary Haircare

Every order from The Hair Muse Diary is prepared with care, intention, and precision. Our products are handcrafted in small batches to preserve quality, freshness, and performance.

Processing Time

All retail orders are processed within 3 business days, excluding weekends and holidays.
Processing time refers to order preparation and packaging and is separate from shipping transit time.

Shipping Time

Once shipped, delivery typically takes 2–5 business days, depending on location and carrier.
Delivery timelines shown at checkout are estimates and are not guaranteed.

Small-Batch Craftsmanship

Because our products are handcrafted in small batches, natural variations in color, texture, or aroma may occur. These variations are a hallmark of artisanal production and are not considered defects.

Fragrance & Sensitivity Notice

Our formulations may contain natural botanicals, essential oils, or fragrance components. Individual sensitivities vary. We recommend reviewing ingredients carefully and performing a patch test prior to use. Shipping costs are non-refundable due to scent preference or sensitivity.

Bundles & Sets

Orders containing bundles or multi-item sets may require additional handling. Processing times remain the same, though shipping timelines may vary based on order size.

Gift Cards

Digital gift cards are delivered electronically and are not subject to shipping fees or processing timelines. Gift cards are non-refundable and do not expire.

Address Accuracy

Customers are responsible for providing accurate shipping information at checkout.

  • Orders shipped to incorrect or incomplete addresses provided by the customer are not eligible for replacement or refund.

  • Packages returned due to address issues may require an additional shipping fee for re-delivery.

  • Address changes cannot be made once an order has shipped.

Lost, Damaged, or Missing Packages

If your order arrives damaged, incorrect, or incomplete, please contact us within 10 days of delivery with your order number and photos of the issue.

For packages lost in transit, claims must be submitted within 4 weeks of the estimated delivery date.
Claims resulting from an error on our part will be resolved at our discretion.

Final Sale

Due to the hygienic nature of our products, all sales are final. We do not accept returns or exchanges once an order has shipped.

For assistance, contact:
📧 support@thehairmusediary.com

2. Short Shipping Expectations (Product Pages / Checkout)

Shipping & Processing
Orders are handcrafted and processed within 3 business days (excluding weekends and holidays).
Shipping typically takes 2–5 business days after dispatch.

Due to the hygienic nature of our products, all sales are final. Please ensure your shipping address is correct before placing your order.